Deploy digital employees across every touchpoint — Facebook comments, Instagram DMs, phone calls, and everywhere between. They don't just reply; they take real actions inside your business, just like your staff — around the clock, so your team covers more without growing headcount.
The same digital employee answers DMs at midnight, picks up the phone at 9am, and replies to comments under your latest reel — without your team flipping between nine tabs.
Threaded, on-brand replies on chat, DMs and email. The employee drafts, sends, and gets better with every reply — until it sounds like your senior CX rep wrote it.
Sub-second voice with barge-in and multi-language switching. Booking, qualifying, support — and a clean transfer to a human the moment something needs one.
Reads comments on your posts, reels and videos across socials. Replies to the easy ones, hides the spam, flags the angry ones for a human before they spiral.
Your digital employees work inside the same systems your team does — taking real actions end to end, exactly like a trained member of staff, on every channel and around the clock.
Connected to the ERP, CRM, helpdesk, and inventory your team already runs on — so an employee can pull an order, check stock, or update a record without anyone copy-pasting between tools.
Places the order, issues the refund, books the appointment, escalates the edge case. Not a hand-off to a form — the work finished, the way a trained member of staff would do it.
Covered at 2pm and 2am alike. Your team scales its reach without scaling its size — stepping in only where human judgment actually adds something.
Monitor every conversation and action in real time, step in whenever you want, and turn the day-to-day into clear short- and long-term reports — all from a single omnichannel view.
Chat, voice, comments — and every action your employees take — fold into one live view. Watch the whole workforce work without flipping between nine tabs.
Claim any ticket and the employee hands you the full context — customer history, prior replies, the running summary. No "what was your order number again?"
Pull live summaries and historical analytics into clear reports — volumes, resolution times, cost per interaction, and trends — without exporting a thing.
Every digital employee learns from the data it generates — refining its own processes, cutting your cost per interaction, and surfacing the insight your team needs to make faster, evidence-based decisions.
Every resolved interaction becomes training. Employees learn what worked, drop what didn't, and refine their own workflows — so the thousandth conversation runs smoother than the first.
As employees resolve more on their own and resolve it faster, the cost of each interaction drops — and keeps dropping as volume grows, instead of climbing with headcount.
Recurring questions, emerging complaints, and seasonal trends surface as they form — clear signal that lets you fix root causes and make decisions on evidence, not hunches.
We do the work. You review what matters. By week four, your digital employee is taking real conversations and actions on a real channel — with your team on standby.
We sit with your team, read your help center, your past tickets, and your tone-of-voice guide. We agree what the employee will and won't do.
We feed your knowledge in, build the workflows, and run the employee against your past tickets. You sign off on every workflow before a real customer sees it.
The employee goes live on one channel first. We monitor every conversation alongside you for the first 14 days.
One of our digital employees is live on the same channels yours will be. Ask it anything about CWA — pricing, integrations, security, what it would take to ship for your team. Same workforce, same playbook.