Full context on arrival
Claim any conversation and the employee hands you everything — customer history, prior replies and a running summary. No "what was your order number again?"
Handover
Step in whenever you want — memory follows.
Claim any ticket and the employee hands you the full context — customer history, prior replies, the running summary. No starting the conversation over.
Digital employees handle the volume; people handle the judgment. The whole thing only works if moving between them is effortless — so handover runs both directions. A human can take over any conversation in a click, and the employee hands one back the moment a person is needed.
Either way, context travels with the conversation. Whoever picks it up — human or digital — starts with the full picture, not a blank slate.
Handover that doesn't drop the thread
Take over or hand back
Step in on any channel whenever you want, then hand the conversation back when you're done. Either direction, without the customer noticing a seam.
Knows when to escalate
Heated, high-stakes or genuinely unusual conversations get flagged to a human automatically — before they become a problem.
That's what lets a small team cover far more without growing — the digital workforce carries the routine, and your people spend their time only where human judgment actually adds something.
See handover in the dashboard.
Book a demo and watch a conversation move between a digital employee and a human, in real time.