It writes
Threaded, on-brand replies across chat, DMs and email. The employee drafts, sends, and gets better with every reply — until it reads like your senior support rep wrote it.
Channels
One employee. Every channel your customers use.
The same digital employee answers DMs at midnight, picks up the phone at 9am, and replies to comments under your latest reel — without your team flipping between nine tabs.
Customers don't think in channels. They reach out wherever they already are — a DM here, an email there, a phone call when it's urgent. A CWA digital employee meets them on all of it with one shared memory and one consistent voice, so a conversation that starts in an Instagram DM can carry on by email or over the phone without anyone losing the thread.
Each channel keeps its own etiquette — short and quick on chat, formatted and complete on email, spoken and natural on the phone — while the context behind every reply stays the same.
Connected out of the box
Three ways to talk
It speaks
Real voice on real phone calls — booking, qualifying and support, with a clean transfer to a human the moment a call needs one.
It replies in public
Reads the comments on your posts, reels and videos. Answers the easy ones, hides the spam, and flags the heated ones for a human before they spiral.
Every channel folds into a single omnichannel view, so your team watches the whole workforce work from one place — and steps in on any conversation, on any channel, whenever it wants.
See it answer on your channels.
Book a demo and we'll connect a digital employee to the channels your customers already use.